Human-AI Interaction Requirements in Public Sector Procurements
This paper proposes a taxonomy of interaction requirements for human-AI interaction in public sector ICT procurement to ensure ethical compliance and sustainable value realization.
Proposes a novel taxonomy for human-AI interaction in public sector ICT procurement
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Abstract
More Like ThisPublic sector organizations increasingly procure AI-enabled ICT systems to support decision-making and service delivery. Although ethical AI frameworks emphasize transparency, accountability, and human oversight, these principles are rarely translated into explicit requirements in procurement processes. Consequently, human-AI interaction (HAI) is often left to vendor design choices. This paper conceptualizes HAI as a procurement-critical design dimension and proposes a taxonomy of interaction requirements tailored to public sector ICT procurement. The taxonomy enables contracting authorities to specify and govern interaction properties through procurement instruments, supporting both ethical compliance and sustainable value realization.