Daria Mikhaylova
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126
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Society×1AI×1HCI×1
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2026
Neither Replacement nor Panacea: Comparing LLM-Based Conversational and Graphical Decision Support in Industrial Tasks
The study compared LLM-based conversational agents (CAs) and traditional dashboards for industrial decision support, finding that while CAs reduce mental workload in simple tasks, neither interface provides a consistent overall advantage, especially as task complexity increases.
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Papers
cs.CYcs.AIcs.HCRecentMay 29, 2026
Neither Replacement nor Panacea: Comparing LLM-Based Conversational and Graphical Decision Support in Industrial Tasks
Roberto Figliè, Simone Caputo, Alan Serrano, Daria Mikhaylova +2 more
The study compared LLM-based conversational agents (CAs) and traditional dashboards for industrial decision support, finding that while CAs reduce mental workload in simple tasks, neither interface pr…
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